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Author Topic: Broadband......Anyone recommend  (Read 897 times)
Hontusjj
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« on: July 01, 2007, 04:56:11 pm »

After a lengthy battle with the big T, I have finally joined the ADSL team, which has been worth it. Now I?m faced with the dilemma of choosing a new ISP ( Contract is UP). Can anyone recommend someone that is local? Have you used them? Did you find them helpful in the moments of tears when all was not well? I would be interested to read your thoughts
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bpratt
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« Reply #1 on: July 27, 2007, 11:17:51 pm »

After a lengthy battle with the big T, I have finally joined the ADSL team, which has been worth it. Now I?m faced with the dilemma of choosing a new ISP ( Contract is UP). Can anyone recommend someone that is local? Have you used them? Did you find them helpful in the moments of tears when all was not well? I would be interested to read your thoughts

I'm somewhat biased, but take a look at http://www.overflow.net.au  Smiley
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PennyTurtle
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« Reply #2 on: July 30, 2007, 10:50:57 am »

How exactly does one get Broadband out here in Cedar Vale?

I've contacted Optus (my provider) and Telstra and they say they're are ports available. The they call me back a week or so later to say that there isn't and that the exchange needs upgrading!

I work from home and dial up is driving me nuts!
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bpratt
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« Reply #3 on: August 03, 2007, 07:20:41 pm »

How exactly does one get Broadband out here in Cedar Vale?

I've contacted Optus (my provider) and Telstra and they say they're are ports available. The they call me back a week or so later to say that there isn't and that the exchange needs upgrading!

I work from home and dial up is driving me nuts!

The problem out this way is often due to PairGain Systems (PGS), which is where Tel$tra run two phone lines off the one copper pair. Of course there's still issues with distance from the exchange that can prevent you from getting adsl.

The reason why there's so many lines out here with PGS is to do with costs, and the fact that developers and the council just let it happen to save the developers a few dollars, and the council being just happy to hear that the development has power and phone.
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tango
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« Reply #4 on: February 05, 2008, 09:57:51 am »

We are new to Jimboomba and cannot get ADSL due to pair gains plus various other excuses from Telstra - we get a new one each time we talk to someone.  We also need it for work.  It was suggested to me (by a Telstra person) that we might be able to get rewired if we could get other people together and put pressure on our local member for parliament

We don't know who that is and we need to contact other people in our area.  I will go and door knock our neighbours, but I wondered if anyone reading this is from the Glenlogan Lakes estate? 

Teltra says we need rewiring, but they won't let us pay someone to do it and they don't want to do it.  What they want is for us to go onto mobile, but they won't supply us a static IP which we need for our work.  Other providers will allow static IP, but we don't know who to contact for this area.  Has anyone got any suggestions?

This snail-mail - oops sorry, dial-up, is so antiquated!
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bpratt
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« Reply #5 on: February 21, 2008, 01:48:37 pm »

We are new to Jimboomba and cannot get ADSL due to pair gains plus various other excuses from Telstra - we get a new one each time we talk to someone.  We also need it for work.  It was suggested to me (by a Telstra person) that we might be able to get rewired if we could get other people together and put pressure on our local member for parliament

We don't know who that is and we need to contact other people in our area.  I will go and door knock our neighbours, but I wondered if anyone reading this is from the Glenlogan Lakes estate? 

Teltra says we need rewiring, but they won't let us pay someone to do it and they don't want to do it.  What they want is for us to go onto mobile, but they won't supply us a static IP which we need for our work.  Other providers will allow static IP, but we don't know who to contact for this area.  Has anyone got any suggestions?

This snail-mail - oops sorry, dial-up, is so antiquated!

Okay, my business does adsl with static IP for most areas, however I am very surprised such a new development like Glenlogan Lakes estate allowed tel$tra to get away on the cheap by putting in PairGain Systems (PGS), and personal I think that's a pretty poor effort on the developers to let them get away with doing that.

The rewiring is what they call a transposition, which is taking you off the PGS and putting you on to clean copper (new cable that isn't shared like PGS is). This cabling goes all the way back to the exchange, so clearly it is something only tel$tra can do. Sad

Yes, I see they're trying to push people on to their NextG mobile network, which is a whole lot more expensive than adsl.

The suggestion that was made of getting a group of neighbours together to lobby your local member is a good idea.
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tango
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« Reply #6 on: February 29, 2008, 10:44:21 am »

Thanks for your reply.

I agree its beyond belief that QM Properties allowed Telsta to cable the area as pair gains.  Perhaps they didn't understand what was happening.  QM supplied me with a copy of the plan submitted by Telstra and its pretty much bare bones information.

I have seen the ad for Cirrus Communications and have read the forum for Cirrus as well as their site.  Does anyone know whether they are any good in this area?  They told me we can access their service from our position and they also provide a static IP if required.  It all sounds OK but the forum seems to do a lot of criticising, but there isn't much recent comment.  It seems like a lot of money to commit to if they are still as bad as was indicated in July to October.

Does anyone know what choices for wireless broadband we have in Jimboomba?  Are we restricted to Telstra or Cirrus?  How do we find out which other Service Providers may be available?
« Last Edit: March 01, 2008, 04:36:05 pm by tango » Logged
bpratt
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« Reply #7 on: March 19, 2008, 10:37:43 am »

Thanks for your reply.

I agree its beyond belief that QM Properties allowed Telsta to cable the area as pair gains.  Perhaps they didn't understand what was happening.  QM supplied me with a copy of the plan submitted by Telstra and its pretty much bare bones information.

I have seen the ad for Cirrus Communications and have read the forum for Cirrus as well as their site.  Does anyone know whether they are any good in this area?  They told me we can access their service from our position and they also provide a static IP if required.  It all sounds OK but the forum seems to do a lot of criticising, but there isn't much recent comment.  It seems like a lot of money to commit to if they are still as bad as was indicated in July to October.

Does anyone know what choices for wireless broadband we have in Jimboomba?  Are we restricted to Telstra or Cirrus?  How do we find out which other Service Providers may be available?

Before they were called Cirrus Communications, they started out as Comms Logic, and have had several name changes in between, so I have been told.

I recently got a new customer over to us from Cirrus, who was basically led to believe he couldn't get ADSL where he was, but we were able to get him hooked up to ADSL. His main reason for trying us was because he rarely got any internet connection through his Cirrus wireless connection, and when he did it was very slow and totally unsatisfactory for him. He contacted them on several occasions, and had tech's come out to his house to try to rectify things, but without much luck. His house is in a fairly elevated location, with the aerial pointed to the Buccan base station, so Line Of Sight (LOS) should not have been an issue, however his aerial was pointing slightly skyward, which it always had been, and which the tech's ignored.


Anyway, back to your situation, I would be getting your neighbours together to work as a group to lobby both your developer and all levels of government to rectify this absymal situation with the PGS.

There are other wireless providers like iBurst, but most wireless is now coming via mobile phone networks. We have actually looked at providing wireless access ourselves, but so far we haven't found a viable option for our customers, where we can provide good access at a reasonable price. It's so far been reasonable price and cruddy service, or great service at an extraordinary price, but we're still looking. Smiley
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Hontusjj
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« Reply #8 on: April 08, 2008, 05:22:15 pm »

Hey, you’re actually not restricted to any of them.....The way it kind of works is Telstra provide 80% and the rest share. So for instance you may be able to get Aanet or IInet  as a provider once you have ADSL in the area. I found these guys to be a great ISPs over the years
I actually work for ‘T” as a main contractor and they are currently revamping the area.... yours I’m not sure. I l know we have projects to cut over Cedar Grove/Vale replacing the DLC ( PGS) with ISAM to enable ADSL2 in that area, so I would imagine the you wont be too far away.
The best option is to call or try most providers.. that way they can race to take up the remainder of the 20% left under the Gov regs.... hang in there. Smiley

Also I agree... Rally all the Glenloganites  Smiley and try to get them to register interest on the big T www pages ( I actually did this 3 years ago in my space & it worked) Do a letter drop to them all and give them all the info they will need to navigate or call to express interest. Sign up and them change to a new ISP once your contract has expired. Once you have it you can churn to anyone else that offers a better deal
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bpratt
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« Reply #9 on: April 10, 2008, 11:29:41 am »

Hey, you’re actually not restricted to any of them.....The way it kind of works is Telstra provide 80% and the rest share. So for instance you may be able to get Aanet or IInet  as a provider once you have ADSL in the area. I found these guys to be a great ISPs over the years
I actually work for ‘T” as a main contractor and they are currently revamping the area.... yours I’m not sure. I l know we have projects to cut over Cedar Grove/Vale replacing the DLC ( PGS) with ISAM to enable ADSL2 in that area, so I would imagine the you wont be too far away.
The best option is to call or try most providers.. that way they can race to take up the remainder of the 20% left under the Gov regs.... hang in there. Smiley

Actually you are very much restricted to tel$tra with ADSL2+ out this way. They have advised all parties concerned that they will not be providing ADSL2+ to anyone but bigpong clients. Very biased and unfair to everyone else... so now you'll be stuck with a piddly little download limit, where they will bill you when you go over, and with ADSL2+ speeds that'll mount up rather rapidly (remember some of the horror stories on TodayTonight with people with bogpond bills over $1000 in a month!).


Quote
Also I agree... Rally all the Glenloganites  Smiley and try to get them to register interest on the big T www pages ( I actually did this 3 years ago in my space & it worked) Do a letter drop to them all and give them all the info they will need to navigate or call to express interest. Sign up and them change to a new ISP once your contract has expired. Once you have it you can churn to anyone else that offers a better deal

Exactly the actions people need to take to get ADSL.  Sadly though most people sit back and just whinge about it, rather than getting organised to make something happen.
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Valtagor
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« Reply #10 on: April 12, 2008, 12:37:04 pm »

replacing the DLC ( PGS) with ISAM to enable ADSL2 in that area

There are two ways that you can be connected, that is direct to the exchange, or via a RIM/CMUX/ISAM/Other name. If you connect directly to the exchange, you can get ADSL2 if there is another supplier with ADSL2 equipment in the exchange. Telstra will enable ADSL2 on their equipment only if there is competition. (now with some exceptions)

If you are connected to a RIM, there are limited numbers of ports available. The number will depend on the age of the equipment, as telstra has changed suppliers. The older NEC equipment can have 500 phone lines, of which 96 can have ADSL. The newer equipment has a better ratio, approaching 1 in 2 if fully expanded.  On a RIM, you can get ADSL2 from BP only, and only if they have enabled that RIM, and with a lowered speed.

You can get ADSL1 from any supplier on a RIM or direct to the exchange. The only exception to this is that Optus has now stated that they may not support new apps on telstra only equipment.

In short:
Cause: Council approvals, Developer interested in cheapest options, Telsra playing politics (they want FTTN/FTTH as they then cut out all competition)
Solution: Speak with local council to prevent re-occurance, speak with local member, Telsra partition, organise a group to go to a competition ISP (node, TPG, Optus, iinet) to get a new DSLAM installed.

When you do get connected, look at all your options. There are ISPs that do not charge as much as telstra.
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bpratt
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« Reply #11 on: April 12, 2008, 01:07:33 pm »


Solution: Speak with local council to prevent re-occurance, speak with local member, Telsra partition, organise a group to go to a competition ISP (node, TPG, Optus, iinet) to get a new DSLAM installed.


Yep, I've been saying that all the way through all these years, Councils that haven't made requirements on developers to provide proper telecommunication services in their new development.
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ljcap
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« Reply #12 on: April 25, 2008, 10:16:14 am »

Hi,

We will be moving to Glenlogan Lakes Estate at the end of May 2008. I am wondering if there is anyone currently with Broadband access in the area, whether that be ADSL or ADSL2? From my understanding, Optusnet will not be servicing the area which limits who I choose to provide my phone line.

Cheers
Laurie
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bpratt
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« Reply #13 on: April 25, 2008, 11:23:48 am »


We will be moving to Glenlogan Lakes Estate at the end of May 2008. I am wondering if there is anyone currently with Broadband access in the area, whether that be ADSL or ADSL2? From my understanding, Optusnet will not be servicing the area which limits who I choose to provide my phone line.


It's a dead set worry that in these new estates you can not get ADSL broadband with whoever you like.

The 'sweetheart' deal that Tel$tra did with the current Federal Government grants them exclusive ADSL2+ provision to anyone who is on lines capable of ADSL2+, as they do not have to give access to ADSL2+ to other ISP's, unless the other ISP's pay to have their own DSLAM's installed in the exchange, and that's highly unlikely to happen to places like Jimboomba, let alone Flagstone, Munruben, Cedar Grove, etc., due to the costs involved and little to no return on their investments.

Once the big 'T' has locked everyone in to 2 year contracts, no other ISP will invest in their own infrastructure in the exchanges for at least 2 years!
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kranky
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« Reply #14 on: May 01, 2008, 12:19:48 pm »

Hi everyone,

I'm new to the forum and I am building a house in the 'Timbertop' release of the Flagstone Estate that should be finished around the end of the year. I am particularly concerned about whether or not I'm going to be able to get ADSL (1 or 2) within this new estate. Does anyone have any information at all about whether this is going to be possible? I have looked at google maps and it looks like this new section of the Flagstone Estate is around 9km from the Jimboomba exchange, and from what I've read that seems to be too far from the exchange (aside from any other concerns) to get ADSL services. From what I've read even closer to the exchange its very much hit and miss with getting ADSL connected? Is there anyone I can talk to who might have a better idea about telecommunications provisions in this section of the new estate?

Thanks!
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